Terms and Conditions

RentingRights is a legal information service operated by Olivian Group Ltd. We provide plain-English information about tenant rights in England based on official GOV.UK guidance published by the Ministry of Housing, Communities and Local Government. This service does not provide legal advice.

By using this service you confirm you are aged 18 or over and you agree to be bound by these terms and conditions. If you do not agree please do not use the service.

This service provides legal information only. Nothing on this site constitutes legal advice. Legal information explains what the law says. Legal advice applies the law to your specific circumstances and can only be given by a qualified solicitor. You should not rely on information from this service as a substitute for professional legal advice. For advice specific to your situation please consult a qualified housing solicitor or contact Shelter on 0808 800 4444, free.

Responses provided by this service are generated using artificial intelligence based on official government guidance. AI-generated content may occasionally contain errors or omissions. You should verify important information independently before taking action. We take reasonable care to ensure information is accurate and current but cannot guarantee absolute accuracy at all times given the pace of legal change.

To the maximum extent permitted by applicable law, our liability to you in connection with this service is limited to the amount you paid for the service. We are not liable for any indirect, consequential, special, or economic loss arising from your use of this service. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law including the Consumer Rights Act 2015.

This service provides digital content within the meaning of the Consumer Rights Act 2015. We take reasonable steps to ensure our digital content is of satisfactory quality, fit for purpose, and as described. If you believe the digital content provided does not meet these standards please contact us via our contact page.

Payments for the Dispute Pack and Ongoing Dispute tiers are one-off payments processed securely by Stripe. By proceeding with payment you consent to immediate access to the service and acknowledge that your right to cancel under the Consumer Contracts Regulations 2013 is waived once the service has been accessed. Payments are non-refundable once the service has been accessed, except where required by the Consumer Rights Act 2015 or other applicable law. The free tier is provided at no cost and no payment is required.

All content generated by this service including answers, letter templates, and action plans is the property of Olivian Group Ltd. You may use content generated for your own personal use in connection with your tenancy dispute, including sharing with legal advisers, housing organisations, or relevant third parties acting on your behalf. You may not resell or commercially exploit content generated by this service.

You agree to use this service only for lawful purposes and in connection with your own personal tenancy situation. You agree not to misuse, copy, reverse engineer, or attempt to extract the underlying system, prompts, or content of this service for any commercial purpose.

This service covers English law only under the Renters Rights Act 2025 and related legislation. We do not advise on Scottish, Welsh, or Northern Irish tenancy law. Different rules apply in those nations. If you are outside England please seek local legal advice.

Your use of this service involves the processing of personal data by Olivian Group Ltd. Please see our Privacy Policy for full details of how we collect, use, store, and protect your personal data in accordance with UK GDPR.

This service uses third party providers including Anthropic for AI processing and Stripe for payment processing. Your use of this service is also subject to their respective terms of service and privacy policies.

If you have a complaint about this service please contact us via our contact page using the subject line Formal Complaint. We will acknowledge within 2 business days and aim to resolve within 14 days. If we are unable to resolve your complaint you may refer it to the Centre for Effective Dispute Resolution as an independent ADR provider at cedr.com. In accordance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 we are required to inform you of this option.

We may update these terms at any time to reflect changes in law, our service, or regulatory requirements. We will notify users of material changes where possible. Continued use of the service after changes constitutes acceptance of the updated terms. The date of the most recent update appears at the top of this page.

If any provision of these terms is found by a court to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions continue in full force and effect.

These terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Olivian Group Ltd in relation to your use of this service.

These terms are governed by English law. Any dispute arising from or in connection with these terms or your use of this service is subject to the exclusive jurisdiction of the English courts.